Exchange Policy
Exchange policy:
Our exchange policy allows for a 14-day window following the delivery of your order to request an exchange. Please ensure that you initiate the exchange process within this two-week timeframe.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our exchange policy allows for a 14-day window following the delivery of your order to request an exchange. Please ensure that you initiate the exchange process within this two-week timeframe.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at rayseen.official@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Feel free to reach out to us with any return-related inquiries via email at rayseen.official@gmail.com, you can also DM us on Instagram or by contacting our customer support WhatsApp at +92 324 1964566 or by using the chat popup option on the website.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.