Frequently Asked Questions

Welcome to Rayseen. Here are answers to some of the most common questions about shopping, delivery, exchanges, payments and orders.

Ordering

How can I place an order with Rayseen?

Choose the product you want, select the available size or variant, and add it to your cart. Proceed to checkout, enter your delivery information, select your available payment method and complete your order.

Do you sell women's heels and footwear online in Pakistan?

Yes. Rayseen offers women's footwear including high heels, block heels, pointed heels, flats and other styles. Our online store allows customers across Pakistan to browse available products and place orders from home.

How will I know that my order has been confirmed?

After you place an order, Rayseen may contact you by email or phone to confirm the order before it is processed for shipment.

Shipping & Delivery

Do you offer free shipping in Pakistan?

Yes. Rayseen offers free shipping on orders above PKR 5,000 within Pakistan.

How long does delivery take?

Most in-stock orders are delivered within 2–3 business days after order confirmation. Delivery times are estimates and may vary depending on the destination, courier service, weekends, public holidays or other circumstances.

Do you deliver across Pakistan?

Yes. Rayseen offers delivery across Pakistan. Delivery availability and timelines may vary depending on the destination.

Can I change my delivery information after placing an order?

If you need to change your delivery information, contact Rayseen as soon as possible after placing your order. We will try to accommodate the change before the order is handed over to the shipping partner, but changes cannot always be guaranteed after processing.

Exchanges

What is Rayseen's exchange policy?

Rayseen allows customers to request an exchange within 14 days of receiving their order. Please contact us within the 14-day period to initiate the exchange process.

How do I request an exchange?

Contact Rayseen customer service within 14 days of receiving your order and provide your order details. Our team will guide you through the exchange process and let you know the applicable requirements.

Can I exchange my order for a different size?

Size exchanges may be available depending on product availability and the applicable exchange conditions. Contact customer service as soon as possible if you need a different size.

Are all products eligible for exchange?

Exchange eligibility depends on the condition of the product and the applicable exchange policy. Please review the full Exchange Policy before sending an item back.

Products & Sizing

How do I choose the correct shoe size?

Check the sizing information provided on the product page before placing your order. If you are unsure about your size, contact customer service for assistance before ordering.

What if I am unsure which heel style is right for me?

Consider the occasion, heel height, fit and how long you expect to wear the shoes. Block heels can be a practical option when you want additional stability, while pointed and higher heels may be better suited to formal or evening occasions.

Payments

What payment methods are available?

Available payment methods are displayed during checkout. The payment options available to you may depend on your location and order.

Is my payment information secure?

Rayseen uses secure payment processing for online transactions. Payment details are handled through the payment method available at checkout.

Customer Support

How can I contact Rayseen?

You can contact Rayseen using the contact information provided on our website. Our customer service team is available Monday to Friday from 10:00 am to 6:00 pm and Saturday from 10:00 am to 3:00 pm.

Where is Rayseen located?

Rayseen's business contact information and current address are available on our Contact Information page. Please refer to that page for the latest contact details.

Need More Help?

If you cannot find the answer to your question here, please contact Rayseen customer service before placing your order. We will be happy to help with product, sizing, order, delivery or exchange questions.